szz77 Privacy Policy

1. Who We Are

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szz77 ("szz77," "we," "us," or "the Company") operates the online gaming platform accessible at szz77.net, offering casino games, sports betting, live dealer games, and related services to players in the Philippines. szz77 is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), szz77 acts as the Personal Information Controller in respect of the personal data you provide when using our Platform. This means we determine the purposes and means of processing your personal information.

This Privacy Policy applies to all personal data collected through the szz77 website at szz77.net, our mobile applications, customer support channels, and any other interaction you have with szz77. It does not apply to third-party websites or services that may be linked from our Platform.

2. Personal Data We Collect

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szz77 collects the following categories of personal data from players:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you are 21 years of age or older);
• Gender;
• Copies of government-issued identification documents (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, Voter's ID);
• Selfie or live photo for identity verification purposes.

2.2 Contact Data

• Email address;
• Mobile phone number;
• Residential address (barangay, city/municipality, province, ZIP code).

2.3 Financial Data

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing;
• Debit or credit card details (card number, expiry, cardholder name — stored in tokenized form only);
• Transaction history, including deposits, withdrawals, and bonus credits.

2.4 Gaming & Behavioral Data

• Game play history, bet amounts, win/loss records;
• Session duration and frequency of play;
• Bonus and promotion usage;
• Responsible gaming tool usage (deposit limits, self-exclusion requests).

2.5 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Log data including access times, pages visited, and error reports.

2.6 Communications Data

• Records of your communications with szz77 customer support, including live chat transcripts and email correspondence;
• Survey responses and feedback you voluntarily provide.

3. How We Collect Your Data

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szz77 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from payment processors such as GCash, PayMaya, and banking partners;
• Regulatory sources: Information received from PAGCOR or other regulatory bodies in connection with our licensing obligations.

4. How We Use Your Personal Data

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szz77 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your szz77 player account;
• Identity and age verification: To confirm that you are at least 21 years of age and to verify your identity as required by PAGCOR regulations;
• Payment processing: To process deposits, withdrawals, and refunds via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods;
• Game provision: To deliver casino games, sports betting, live dealer games, and other Platform features;
• Regulatory compliance: To fulfil our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Customer support: To respond to your enquiries, complaints, and support requests;
• Marketing communications: To send you promotional offers, bonus notifications, and news about szz77 — only where you have given your consent or where we have a legitimate interest to do so;
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the szz77 Platform.

5. Legal Basis for Processing

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Under the Philippine Data Privacy Act of 2012, szz77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and provide gaming services);
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax reporting requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, security, responsible gaming monitoring, and Platform improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

6. Data Sharing & Disclosure

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szz77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• PAGCOR and regulatory authorities: As required by our gaming licence and applicable Philippine law;
• Anti-Money Laundering Council (AMLC): Where we are legally obligated to report suspicious transactions;
• National Privacy Commission (NPC): In the event of a data breach or as otherwise required by RA 10173;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, and other payment service providers, solely for the purpose of processing your transactions;
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with PAGCOR requirements;
• IT and hosting providers: Cloud infrastructure and data centre providers who process data on our behalf under strict data processing agreements;
• Law enforcement: Where we are required by court order, subpoena, or other legal process to disclose your information.

All third-party service providers who process personal data on behalf of szz77 are bound by contractual obligations to handle your data securely and only for the purposes for which it was shared.

7. Data Retention

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7.1 Active Accounts. szz77 retains your personal data for as long as your account remains active and for a period of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.

7.2 Financial Records. Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.

7.3 KYC Documents. Identity verification documents are retained for five (5) years following account closure or the last transaction, whichever is later.

7.4 Marketing Data. Where you have consented to receive marketing communications, we retain your contact details for this purpose until you withdraw your consent or request deletion.

7.5 Deletion. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

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szz77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the szz77 Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Two-factor authentication (2FA) available for all player accounts;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform;
• Secure, access-controlled data centres with physical security measures.

While szz77 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your szz77 login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

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9.1 What Are Cookies. Cookies are small text files placed on your device when you visit the szz77 Platform. They help us recognise your device, remember your preferences, and improve your experience.

9.2 Types of Cookies We Use.

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how players use the Platform, helping us identify and fix issues and improve performance.
• Functional cookies: Used to remember your preferences, such as language settings and game history.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

9.3 Managing Cookies. You can manage or disable non- essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the szz77 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

10. Your Rights Under RA 10173

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As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by szz77:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access: You may request a copy of the personal data szz77 holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with RA 10173.

11. Children's Privacy

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The szz77 Platform is strictly restricted to individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities as required by PAGCOR regulations.

If you are a parent or guardian and believe that your child has registered on the szz77 Platform, please contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

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szz77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify you by email to the address registered on your account and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the szz77 Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how szz77 protects your personal information.

13. Contact & Data Protection Officer

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szz77 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the szz77 Platform
• Postal Address: szz77 Data Protection Officer, Metro Manila, Philippines

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing RA 10173.